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Terms of service

Timely and perfect after-sales service

The company provides after-sales service throughout the product life cycle, including consultation on operation and use, technical performance, troubleshooting and handling of product quality issues.Product after-sales service can be divided into two categories: within and outside the warranty period.


During the period of quality assurance, when users comply with the normal use, maintenance and other conditions stipulated in the "Instructions for the Use of Products", quality problems occur during the period of warranty, and the company will carry out free maintenance for users.

During the quality assurance period, the company can provide paid after-sales service for the problems caused by improper use, maintenance and other reasons, and provide relevant accessories at a preferential price. The related fees are the same as the after-sales service standards outside the quality assurance period.

In addition to the quality guarantee period, the company provides paid after-sales service for repairing or replacing spare parts. The Sales Department informs customers about the relevant plans and expenses, and is responsible for overall communication and coordination to promote customers' satisfaction with the company's after-sales service.

In principle, the company requires timely reply to customers within 8 hours after receiving relevant demands for after-sales service.If the problem solving time cycle is long, the sales department needs to track the completion.

In the process of after-sales service, the company will not charge any after-sales service fee for guiding customers to solve product quality problems or providing solutions to customers by telephone.


Technical Support

Strive to provide customers with any form of unpaid technical consultation and product tracking services in the process of cooperation.


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